Return and Refund Policy

This Return and Refund Policy explains how Badge Pro Ai ("Badge Pro Ai", "we", "us", or "our") handles cancellations, refunds, and billing issues for the software and business communication services, website, and applications we provide (collectively, the "Services").

Because Badge Pro Ai delivers digital, subscription-based software rather than physical goods, this policy describes when a payment may be refunded rather than when an item may be "returned." By subscribing to or paying for the Services, you agree to this policy.

1. Company Information

Legal Business Name: Badge Pro Ai
Address: Office 101, 1st Floor, Plot 85, Block F, Shaheed-e-Millat Expressway, Karachi, Sindh 75400, Pakistan
Phone: +92 370 2081450
Website: https://badgeproai.com/
Email: hello@badgeproai.com

2. Nature of Our Services

Badge Pro Ai provides access to software and business communication tools, including WhatsApp Business Platform integrations, automation, messaging inbox functionality, and related services, delivered on a subscription basis.

Because these Services are digital and access begins immediately upon activation, they are not returnable in the way a physical product would be. This policy instead governs refunds, cancellations, and billing corrections.

3. One-Time Setup Fee

Plans include a one-time setup fee, currently $5, charged when your account and WhatsApp Business API connection are provisioned.

The setup fee covers the work required to configure your account and is non-refundable once provisioning has started, except where required by applicable law.

4. Subscription Fees

Subscription plans (Starter, Business, Enterprise, or any other plan we offer) are billed in advance on a recurring monthly basis unless otherwise agreed in writing.

Except as described in this policy or required by applicable law, fees already paid for a billing period are non-refundable, including when:

• You use only part of the Services during a billing period;
• You upgrade, downgrade, or change plans mid-cycle;
• You do not use the Services during a paid period;
• Your account is suspended or terminated for violating our Terms and Conditions.

5. Cancelling Your Subscription

You may cancel your subscription at any time by contacting hello@badgeproai.com or through your account settings, where available.

When you cancel:

• You will continue to have access to the Services until the end of your current paid billing period;
• You will not be charged for subsequent billing periods;
• No partial or prorated refund is issued for the unused portion of the current billing period, except where required by applicable law.

6. Free Trials and Promotions

If Badge Pro Ai offers a free trial or promotional credit, its specific terms (including duration and any conversion to a paid plan) will be presented to you at the time of the offer and will govern in addition to this policy.

Unless stated otherwise, you may cancel during a free trial without charge. Once a trial converts to a paid subscription, standard billing and refund terms apply.

7. Billing Errors and Duplicate Charges

If you believe you were charged in error — for example, a duplicate charge, an incorrect amount, or a charge after you cancelled — contact us at hello@badgeproai.com within 30 days of the charge.

We will investigate confirmed billing errors and issue a corrective refund or credit to the original payment method where the error is verified.

8. Service Issues and Downtime

We work to keep the Services reliable, but we do not guarantee uninterrupted access, as described in our Terms and Conditions.

If a significant, sustained service outage caused by Badge Pro Ai materially prevents you from using the Services, contact us at hello@badgeproai.com. We will review the circumstances and may, at our discretion, issue a service credit or partial refund; this is not guaranteed for every interruption, including those caused by third parties such as Meta or WhatsApp, your internet connectivity, or events outside our reasonable control.

9. WhatsApp and Meta-Related Eligibility Changes

Some functionality depends on eligibility, approval, or availability determined by Meta or WhatsApp (for example, WhatsApp Business App Coexistence or specific messaging features). If a feature you subscribed for becomes unavailable solely because Meta or WhatsApp changes, restricts, or discontinues it, contact us — we will work with you on a plan adjustment, credit, or partial refund on a case-by-case basis, consistent with this policy.

10. How to Request a Refund

To request a refund or report a billing issue, email:
hello@badgeproai.com
Subject: Refund Request

Please include:

• Your name and business name;
• The email address associated with your Badge Pro Ai account;
• The invoice or transaction date and amount;
• The reason for your request.

We aim to review and respond to refund requests within 5–10 business days. Approved refunds are returned to the original payment method and may take additional time to appear, depending on your bank or payment provider.

11. Chargebacks

If you have a billing concern, we ask that you contact us first at hello@badgeproai.com so we can resolve it directly. Filing a chargeback without first contacting us may result in suspension of your account while the matter is investigated.

12. Exceptions Required by Law

Nothing in this policy limits any refund, cancellation, or consumer protection right that applicable law grants you and that cannot be waived by agreement. Where mandatory law requires a different outcome than stated above, the applicable law will govern.

13. Changes to This Policy

Badge Pro Ai may update this Return and Refund Policy from time to time. We will update the "Last Updated" date when changes are made, and where required by applicable law, we will provide additional notice of material changes.

14. Contact Us

For questions about cancellations, billing, or refunds, contact:

Badge Pro Ai
Office 101, 1st Floor, Plot 85, Block F, Shaheed-e-Millat Expressway
Karachi, Sindh 75400
Pakistan

Phone: +92 370 2081450
Email: hello@badgeproai.com
Website: https://badgeproai.com/

Effective Date: September 20, 2026